We encourage you to direct any complaints you have about CVC™ Market Point Inc. (“CVC”) to CVC’s Chief Compliance Officer by telephone at 1-888-538-5832, by e-mail at firstname.lastname@example.org or by mail to Suite 1800, 555-4th Avenue SW, Calgary, Alberta, T2P 3E7, Attention: Chief Compliance Officer so we may have the opportunity to resolve your complaint. CVC will acknowledge receipt of your complaint as soon as possible, typically within five business days of receiving your complaint, and in most cases you can expect to receive a final response and decision from CVC within 90 days of receiving your complaint.
If CVC does not provide you with a final response within 90 days of receiving your complaint, you have the right to contact the Ombudsman for Banking Services & Investments (“OBSI”) for a further review of any complaints relating to trading or advising activity. You also have the right to contact OBSI within 180 days of receiving CVC’s final response if your complaint is not resolved to your satisfaction. OBSI is a national independent dispute resolution service for resolving banking services and investment disputes and provides its services at no cost to you. An alternative to the legal system, OBSI can recommend compensation of up to $350,000 and its recommendations are not binding. OBSI can be reached by telephone at 1-888-451-4519, by e-mail at email@example.com or on its website at www.obsi.ca.